The following are the terms of the agreement between Hair Isle™ and the buyer of goods or services through the hairisle.com website. If you do not agree to these terms, you will not be able to purchase from Hair Isle™, so please review these terms carefully.
Buyer agrees to the terms and conditions outlined in this Online Contract with respect to the goods, services and information provided by or through the Site. This Contract constitutes the entire and only agreement between Hair Isle™ and Buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods, services and information provided by or through the Site, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.
2. Returns & Refunds Policy
If a product purchased is defective or not to Buyer’s satisfaction, Buyer can return the product in its original and unused condition. Before returning product, Buyer must contact Hair Isle™ using our “Returns Authorization Request” form within 7 days of receipt of product. In such event, Hair Isle™ shall provide Buyer (i) a refund for the original product purchase amount (less shipping and handling charges incurred) or (ii) provide credit for future purchases from the Site (less shipping and handling charges incurred) valid for 365 days from date of credit issue or (iii) provide an exchange for a product of equal or lesser value to the original purchase amount (less shipping and handling charges incurred).
Stock & Custom Hair Extension Products including Wigs & Closures
Due to the nature of Economy Collection and O.M/E (Organically Modified and/or Enhanced) hair products, these products in a Worn/Used/Non-Original Condition are sold as is and all sales are final.
Hair Isle™ does not offer refunds, or allow returns or exchanges on any Worn/Used/Non-Original Condition Stock Economy Collection & O.M/E (Organically Modified and/or Enhanced) hair extension products including Closures and U Part 'N Go I & II Wigs, Premium Collection Closures and U Part 'N Go I & II wigs, or any hair product chemically processed by the customer.
Hair Isle™ does offer refunds, and allow returns or exchanges on Unworn/Unused/Original Condition Stock Economy Collection, Premium Collection & O.M/E (Organically Modified and/or Enhanced) hair extension products including Closures & U Part 'N Go I & II Wigs, and does offer limited returns & refunds on Worn/Used/Non-Original Condition Stock Premium Collection hair extension products (excluding Worn/Used/Non-Original Condition Closures and U Part 'N Go I & II wigs). Please refer to Hair Isle 30-Day Money Back Guarantee for more details on our Return Policy for these products as restrictions/limitations also apply.
Custom orders cancelled after processing are subject to the loss of the initial deposit made (plus the charge for the use of a template if a template was used) – NO EXCEPTIONS!
Refunds for Custom orders received by customer are limited to non deposit payments only as initial deposits for custom orders are Non-Refundable. In light of this, we ask that you be certain of your product or color choice. Colors shown on our website may appear different from the actual colors due to lighting conditions, image processing limitations and varying monitor qualities. If you are uncertain of your hair color choice, you may purchase our hair color ring or send us a swatch of the intended hair color and we will attempt to match it to the best of our ability. If you are uncertain of your lace color choice, you may rent our lace color swatch. If you are uncertain of your hair texture choice for an O/M.E (Organically Modified and/or Enhanced) hair extension product, you may rent our hair texture swatch.
This sets forth Buyer’s sole and exclusive right to refund.
Hair Isle 30-Day Money Back Guarantee
Hair Isle’s 30-Day Money Back Guarantee: Return Policy
The following products are covered by Hair Isle’s 30-Day Money Back Guarantee**:
Unworn/Unused/Original Condition - All Stock Economy Collection, Premium Collection & O.M/E (Organically Modified and/or Enhanced) hair extension products including Closures & U Part 'N Go I & II Wigs.
Worn/Used/Non-Original Condition - Only Stock Premium Collection hair extension products excluding Worn/Used/Non-Original Condition Closures and U Part 'N Go I & II Wigs.
If you are not happy with your Stock Economy Collection, Premium Collection, or O.M/E (Organically Modified and/or Enhanced) hair extension purchase and your product is unworn, unused, in the original condition with the original labels/packaging, you may return it for a full refund or exchange for an item of equal or lesser value within 7 days of receipt.* You may return it for a limited refund (not including customer paid shipping to receive purchase) within 8 - 30 days of receipt.*
If you are not happy with your Stock Premium Collection hair extension purchase and your product is worn, used, not in the original condition without the original labels/packaging (excluding Worn/Used/Non-Original Condition Closures and U Part 'N Go I & II wigs), you may return it for a limited refund (not including customer paid shipping to receive purchase) within 30 days of receipt.*
Before returning your purchase, you must contact us using our “Returns Authorization Request” form.
**Does not include customer paid shipping to receive purchase. Restrictions apply.
See “Hair Isle 30-Day Money Back Guarantee: Restrictions” for more details.
Hair Isle 30-Day Money Back Guarantee: Restrictions
30-Day Money Back Guarantee does not apply to Worn/Used/Non-Original Condition Economy Collection & O.M/E (Organically Modified and/or Enhanced) hair extension products including Closures and U Part 'N Go I & II Wigs, Premium Collection Closures and U Part 'N Go I & II wigs, any Custom hair product, or any hair product chemically processed by the customer.
Hair that has been chemically processed/permanently altered by the customer (dyed, permed, relaxed, etc.) will incur an additional $20 fee per process applied.
Hair loss (due to cutting, shedding, and styling) greater than or equal to 25% of the original weight will incur an additional $20 fee per bundle/unit purchased.
Returned hair must be clean (shampooed). Unclean hair will incur an additional $15 fee.
Returns for used hair require Prior Authorization and are limited to the following product issues:
- Significant Shedding (To be determined on a case by case basis. All hair products will shed at a negligible/minimal rate. However, if a significant rate of shedding is experienced, you should notify us immediately! Hair loss greater than or equal to 25% of the original weight will incur an additional $20 fee per bundle/unit purchased).
3. Setup and Payment
Buyer represents and warrants that (i) the credit card information that will be supplied or is supplied is true, correct and complete and (ii) charges incurred by the Buyer will be honored by the Buyer's credit card company and (iii) Buyer shall pay charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes.
The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited.
5. Editing, Deleting, and Modification
Hair Isle™ reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the Service, Hair Isle™ may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.
6. Right to Refuse
Hair Isle™ reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.
Buyer agrees to indemnify, defend and hold Company and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to a Buyer's violation of this Contract or use of the Site.
Buyer's right to use the Service is not transferable and is subject to any limits established by Hair Isle™.
THE SERVICE, CONTENT, GOODS AND SERVICES FROM OR THROUGH THE SERVICE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE SOLE AND ENTIRE MAXIMUM LIABILITY OF HAIR ISLE™, FOR ANY REASON, AND BUYER'S SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY THE CUSTOMER FOR THE PARTICULAR ITEMS PURCHASED. HAIR ISLE™ AND ANY OF ITS AFFILIATES, DEALERS OR SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN HAIR ISLE™ AND BUYER. THIS SITE AND GOODS AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME STATE STATUTES MAY APPLY REGARDING LIMITATION OF LIABILITY.
10. Use of Information
This Contract shall be treated as though it were executed and performed in New Jersey, and shall be governed by and construed in accordance with the laws of the United States of America and of the State of New Jersey (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within three (3) months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 8. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party. All legal proceedings arising out of or in connection with this Contract shall be brought solely in New Jersey, and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or Hair Isle™ is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Hair Isle™ to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.