Hair Isle 30-Day Money Back Guarantee

Hair Isle’s 30-Day Money Back Guarantee: Return Policy

 

The following products are covered by Hair Isle’s 30-Day Money Back Guarantee**:

 

Unworn/Unused/Original Condition - All Stock Economy Collection, Premium Collection & O.M/E (Organically Modified and/or Enhanced) hair extension products including Closures & U Part 'N Go I & II Wigs

 

Worn/Used/Non-Original Condition - Only Stock Premium Collection hair extension products excluding Worn/Used/Non-Original Condition Closures and U Part 'N Go I & II Wigs.

 

If you are not happy with your Stock Economy Collection, Premium Collection, or O.M/E (Organically Modified and/or Enhanced) hair extension purchase and your product is unworn, unused, in the original condition with the original labels/packaging, you may return it for a full refund or exchange for an item of equal or lesser value within 7 days of receipt.*  You may return it for a limited refund (not including customer paid shipping to receive purchase) within 8 - 30 days of receipt.*

 

If you are not happy with your Stock Premium Collection hair extension purchase and your product is worn, used, not in the original condition without the original labels/packaging (excluding Worn/Used/Non-Original Condition Closures and U Part 'N Go I & II wigs), you may return it for a limited refund (not including customer paid shipping to receive purchase) within 30 days of receipt.*

 

Before returning your purchase, you must contact us using our “Returns Authorization Request” form.

 

Hair Isle 30-Day Money Back Guarantee Return Policy*

Product Condition

Time between Product Receipt Date and Postmarked Date of Returned Product

Hair Isle

Restocking/Usage Fee

Refund Amount after Receipt of Returned Product

Unworn/Unused/Original Condition with original labels/packaging

Within 7 Days

Restocking Fee:

0% of Purchase Price

Full Refund plus customer paid return shipping

Within 8 – 14 Days

Restocking Fee:

25% of Purchase Price**

75% of Purchase Price**

Within 15 – 30 Days

Restocking Fee:

35% of Purchase Price**

65% of Purchase Price**

Worn/Used/Non-Original Condition without original labels/packaging (limited to Stock Premium Collection products only, excluding Closures and U Part 'N Go I & II wigs)

Within 15 Days

Usage Fee:

35% of Purchase Price**

65% of Purchase Price**

Within 16 – 30 Days

Usage Fee:

50% of Purchase Price**

50% of Purchase Price**

**Does not include customer paid shipping to receive purchase.  Restrictions apply.

See “Hair Isle 30-Day Money Back Guarantee: Restrictions” for more details.

 

 

Hair Isle 30-Day Money Back Guarantee: Restrictions

 

30-Day Money Back Guarantee does not apply to Worn/Used/Non-Original Condition Economy CollectionO.M/E (Organically Modified and/or Enhanced) hair extension products including Closures and U Part 'N Go I & II Wigs, Premium Collection Closures and U Part 'N Go I & II wigs, any Custom hair product, or any hair product chemically processed by the customer. 

 

Hair that has been chemically processed/permanently altered by the customer (dyed, permed, relaxed, etc.) will incur an additional $20 fee per process applied.

 

Hair loss (due to cutting, shedding, and styling) greater than or equal to 25% of the original weight will incur an additional $20 fee per bundle/unit purchased.

 

 

Returned hair must be clean (shampooed).  Unclean hair will incur an additional $15 fee.

 

Returns for used hair require Prior Authorization and are limited to the following product issues:

 

  • Tangling

 

  • Significant Shedding (To be determined on a case by case basis.  All hair products will shed at a negligible/minimal rate. However, if a significant rate of shedding is experienced, you should notify us immediately!  Hair loss greater than or equal to 25% of the original weight will incur an additional $20 fee per bundle/unit purchased).